Refund Policy
Thank you for choosing Plox, operated by Respawn Technologies Private Limited. We strive to provide a seamless and high-quality experience. However, we understand that sometimes refunds may be necessary. This Refund Policy outlines the conditions under which refunds are issued.
1. General Refund Policy
All purchases and subscription payments made on Plox are non-refundable, except in the cases explicitly outlined below.
If you experience any technical issues or dissatisfaction, please contact our support team at rohan@plox.in, and we will make every reasonable effort to resolve your concerns.
2. Subscription Fees
2.1 No Refunds on Subscription Payments
- All subscription fees are billed in advance and are non-refundable.
- We do not provide partial refunds or prorated refunds for canceled subscriptions.
2.2 Cancellation Policy
- You may cancel your subscription at any time through your account settings.
- Your access to the service will continue until the end of your current billing cycle, after which your subscription will not renew.
3. Exceptional Refund Scenarios
Refunds may be considered under the following circumstances:
3.1 Duplicate Charges
If you were mistakenly charged multiple times for the same subscription, please contact rohan@plox.in with proof of the duplicate charge. We will issue a full refund for the duplicate amount.
3.2 Billing Errors
If you were charged an incorrect amount due to a billing error on our end, we will refund the excess amount charged.
4. How to Request a Refund
To request a refund under an exceptional case:
- Email rohan@plox.in with the subject line: "Refund Request - [Your Order/Subscription ID]"
- Include your account details, payment proof, and reason for the refund request.
- Our team will review your request and respond within 5–7 business days.
If approved, refunds will be processed back to the original payment method within 7–14 business days, depending on your bank or payment provider.
5. Changes to the Refund Policy
We may update this Refund Policy from time to time. Any significant changes will be communicated to you via email or on our website.
6. Contact Information
For any questions regarding this Refund Policy, contact us at:
Email: rohan@plox.in
Phone: +91 9004986915
Operated by Respawn Technologies Private Limited